Terms of service

Samoa Island Tours — Terms of Service

Effective date: 17 January 2026

OVERVIEW

Welcome to Samoa Island Tours (“SIT”, “we”, “us”, “our”). We’re a family-run business and we aim to do what’s right—by our guests, our community, and under the law.

These Terms of Service (“Terms”), together with any policies referenced (including our Privacy Policy and Refund / Cancellation Policy), set out your rights and responsibilities when you:

  • visit our website, contact us, or use our online services; and/or

  • book, purchase, or participate in any tour, transfer, activity, or experience we provide (together, the “Services”).

By using our Services or making a booking, you agree to these Terms. If you do not agree, please do not use or access our Services.

Important note about your rights: Some rights and guarantees apply automatically under the law and cannot be excluded. Nothing in these Terms is intended to remove or limit any rights you may have that cannot legally be excluded—whether in Samoa, New Zealand, or elsewhere.

SECTION 1 — ACCESS, COMMUNICATIONS, AND ACCOUNTS

  1. You must be at least the age of majority where you live to book with us, or have permission from a parent/guardian.

  2. When you enquire or book, you agree we may contact you using the details you provide (email, phone, messaging apps) about your booking, schedule changes, safety information, or service updates.

  3. If you create an account (where available), you are responsible for keeping your login details secure and for all activity under your account.

SECTION 2 — OUR SERVICES (TOURS, TRANSFERS, EXPERIENCES)

  1. We offer guided tours and related services in Samoa, which may include transport, walking activities, site visits, food stops, cultural experiences, and other inclusions as described at the time of booking.

  2. Photos, descriptions, maps, and timing examples are provided in good faith. Actual experiences may vary due to weather, road conditions, availability, cultural events, safety considerations, or other factors.

  3. We may update itineraries, inclusions, departure times, or meeting points when reasonably necessary. If changes are material, we will communicate them as early as we reasonably can.

SECTION 3 — BOOKINGS

  1. Making a booking: A booking is a request to purchase Services. We may accept or decline a booking (for example, due to availability, safety, scheduling, group size, or operational constraints).

  2. Confirmation: Your booking is confirmed only when we issue written confirmation (e.g., email, message, or booking confirmation page).

  3. Accuracy of information: You must ensure all booking details are correct (names, dates, pickup location, contact number, dietary needs, mobility considerations, etc.).

  4. Special requests: We will try to accommodate special requests (dietary, accessibility, timing) but cannot guarantee them unless we confirm in writing.

SECTION 4 — PRICES, CURRENCY, TAXES, AND PAYMENTS

  1. Prices are shown in [INSERT CURRENCY] unless stated otherwise. If you are paying from overseas, your bank may apply exchange rates and fees.

  2. Prices may change at any time, but confirmed bookings will be charged at the price shown at the time you booked (unless you later change your booking).

  3. Where applicable, prices may include local taxes/charges. If any taxes/charges apply and are not included, we will disclose these before you pay (or as required by law).

  4. You authorise us (and our payment providers) to charge the payment method you provide for amounts due under the booking, including approved changes or agreed fees.

  5. If payment fails or is reversed, we may suspend or cancel the booking until payment is received.

SECTION 5 — CHANGES, CANCELLATIONS, AND REFUNDS

  1. Our Refund / Cancellation Policy explains what happens if you cancel, change dates, arrive late, or do not show up. It forms part of these Terms.

  2. Changes by you: Date changes or guest count changes may be treated as cancellations and rebookings depending on availability and timing.

  3. Cancellations by us: We may cancel or reschedule due to safety reasons, severe weather, road closures, illness of key staff, vehicle issues, minimum numbers (where stated), or events outside our control. If we cancel and cannot reasonably reschedule, we will offer a refund of amounts paid for the cancelled service, unless a different outcome is required by law.

  4. Refund method: Refunds are typically returned to the original payment method (timing depends on your bank/payment provider).

  5. No unfair outcomes: Where the law requires a different approach (for example, if a service is not provided with reasonable care and skill, or is not delivered as agreed), we will follow those legal requirements.

SECTION 6 — PICKUPS, MEETING POINTS, AND TIMING

  1. You are responsible for arriving on time at the agreed pickup location or meeting point.

  2. If you are late, we may need to depart without you to keep the tour on schedule. In that case, a refund may not apply (see the Refund / Cancellation Policy).

  3. Pickup times are estimates and can vary due to traffic, weather, or earlier pickups. Please be ready at least 10 minutes beforehand.

  4. If you need to change pickup details, contact us as early as possible. Changes are subject to feasibility and may incur an additional fee.

SECTION 7 — GUEST RESPONSIBILITIES (HEALTH, SAFETY, AND CONDUCT)

  1. Follow instructions: You must follow the guide/driver’s reasonable instructions, including safety briefings.

  2. Fitness and medical conditions: You are responsible for ensuring you are medically and physically able to participate. Tell us in advance about relevant medical conditions, pregnancy, allergies, injuries, mobility limitations, or anything that may affect safety or experience.

  3. Respectful behaviour: We do not tolerate harassment, abuse, discrimination, unsafe behaviour, or damage to property.

  4. Alcohol and drugs: You must not participate while intoxicated or under the influence in a way that creates risk. We may refuse service for safety reasons.

  5. Removal from tour: If your behaviour risks safety or significantly disrupts others, we may end your participation without refund where permitted by law.

SECTION 8 — MINORS

  1. Minors must be supervised by a parent/guardian unless we agree otherwise in writing.

  2. The adult who books is responsible for the behaviour and safety of minors in their care.

SECTION 9 — WEATHER, ROAD CONDITIONS, AND “OUTSIDE OUR CONTROL” EVENTS

  1. Samoa’s conditions can change quickly. For safety, we may modify routes, shorten stops, substitute locations, or cancel tours.

  2. Events outside our control can include (without limitation): severe weather, natural disasters, road closures, government directions, civil unrest, fuel shortages, transport disruptions, or major supplier failures.

  3. Where we cannot perform Services due to such events, we will act fairly and reasonably, and apply our Refund / Cancellation Policy and any rights you have under the law.

SECTION 10 — THIRD-PARTY SUPPLIERS

  1. Some Services may involve third parties (e.g., attractions, accommodation partners, restaurants, cultural groups, boat operators).

  2. Where we sell or arrange third-party services, those suppliers may have their own terms, safety rules, and refund policies. We will tell you when third-party terms apply.

  3. We are responsible for the parts of the Services we directly provide, and we will not limit responsibility where the law says we must remain responsible.

SECTION 11 — TRAVEL DOCUMENTS AND PERSONAL PROPERTY

  1. You are responsible for your own travel documents (including passports/ID), and meeting any entry or travel requirements.

  2. You are responsible for your personal belongings. Keep valuables with you. To the extent permitted by law, we are not liable for loss or damage to personal items that is not caused by our fault.

SECTION 12 — PHOTOS, VIDEO, AND CONTENT

  1. During tours, we (or other guests) may take photos/videos. Please tell us at the start if you do not want to appear in our marketing content. We will do our best to respect your request.

  2. Unless you opt out, you grant us permission to use images of you captured during the tour for our promotional content (website/social media), in a respectful way.

  3. You may take photos/video for personal use, unless restricted by a venue, cultural protocol, or safety requirement communicated on the day.

SECTION 13 — ACCESSIBILITY AND SPECIAL REQUIREMENTS

  1. We welcome guests with accessibility needs and will try to assist where we can.

  2. Some locations in Samoa have uneven terrain, steps, or limited facilities. Tell us your needs before booking so we can advise what’s suitable.

SECTION 14 — SAFETY ACKNOWLEDGEMENTS AND RISK

  1. Many tours include ordinary travel risks (vehicle travel, walking on uneven ground, swimming, heat, etc.).

  2. You agree to take reasonable care for your own safety and to disclose information that could affect safe participation.

  3. Nothing in this section limits liability where the law does not allow it (for example, where harm is caused by our failure to meet required standards of care).

SECTION 15 — TRAVEL INSURANCE

We strongly recommend you have appropriate travel insurance that covers medical care, cancellations, delays, lost items, and activities you plan to do in Samoa.

SECTION 16 — WEBSITE USE AND PROHIBITED USES

You may use our website and online services for lawful purposes only. You must not:

  • misuse the site (including hacking, scraping, introducing malware, or interfering with security);

  • impersonate someone else;

  • post illegal, abusive, or misleading content; or

  • use the site in a way that harms us, our guests, or our community.

We may suspend or block access if we reasonably believe misuse is occurring.

SECTION 17 — INTELLECTUAL PROPERTY

Our brand, name, logo, website content, tour descriptions, photos, and materials are owned by us or licensed to us. You may not copy, reproduce, or use them commercially without our written permission.

SECTION 18 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide tools or links to third-party websites. We do not control those third parties and are not responsible for their content or practices. Use them at your own risk, and review their terms.

SECTION 19 — PRIVACY

Our handling of personal information is explained in our Privacy Policy. We aim to collect only what we need to provide the Services, keep it secure, and treat it with respect. If you have questions or requests about your information, contact us using the details below.

SECTION 20 — ERRORS AND UPDATES

We try to keep our information accurate, but sometimes mistakes happen (pricing, availability, descriptions). We may correct errors and update content. If an error affects your booking materially, we will contact you and provide fair options (such as reconfirmation, correction, or cancellation with refund where appropriate).

SECTION 21 — DISCLAIMERS (IN PLAIN LANGUAGE)

  1. We provide Services with care and professionalism, but we cannot guarantee every aspect will run perfectly every time (for example, weather or traffic).

  2. Any general information on our website is not professional advice.

  3. Where the law allows, we exclude warranties not expressly stated in these Terms. Where the law does not allow exclusions, those exclusions do not apply.

SECTION 22 — LIMITATION OF LIABILITY

  1. To the fullest extent permitted by law, we are not liable for indirect or consequential losses (such as lost enjoyment, lost profits, or missed connections) arising from your use of the Services.

  2. To the fullest extent permitted by law, our total liability to you for a claim connected to the Services is limited to the amount you paid us for the specific Service giving rise to the claim.

  3. Important: Nothing in these Terms limits liability where it cannot legally be limited (including certain liabilities relating to personal injury or death, or where services must meet certain standards).

SECTION 23 — INDEMNITY

To the fullest extent permitted by law, you agree to indemnify us for losses or claims arising from your unlawful acts, your breach of these Terms, or damage you cause, except to the extent the loss was caused by our fault.

SECTION 24 — COMPLAINTS AND DISPUTE RESOLUTION

If something goes wrong, please tell us as soon as possible—on the day if you can—so we can try to fix it.

  1. Step 1: Contact us with your booking reference and details.

  2. Step 2: We will respond within a reasonable time and propose a fair outcome.

  3. Step 3: If we can’t resolve it, either party may pursue formal options available under the law.

SECTION 25 — SEVERABILITY

If any part of these Terms is found unenforceable, the rest remains in effect.

SECTION 26 — CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will be posted on our website. If changes are material, we will take reasonable steps to notify you (for example, by website notice or email).

SECTION 27 — GOVERNING TERMS

These Terms are governed by the laws and courts of the place where Samoa Island Tours is based, unless mandatory consumer or other legal rights require a different approach for you. This clause does not remove any non-excludable rights you may have.

SECTION 28 — CONTACT INFORMATION

Questions about these Terms or your booking:

Samoa Island Tours
Email: info@samoaislandtours.com